Refund Policy

Merini is a digital service providing software and content subscriptions. This policy sets out the refund terms for paid subscriptions. Payments are processed by our authorized Merchant of Record, through which refunds are also issued.

The free (Basic) plan and demo trading are not charged and are therefore not eligible for refunds. We encourage you to fully evaluate the service via free content and the demo before subscribing.

If you are charged for a paid subscription for the first time, request within 14 days of the charge and we will issue a full refund. Where the laws of your country guarantee a longer withdrawal period, that period applies.

Subscriptions renew automatically at the start of each term. If you do not want to renew, cancel before the next billing date. Renewal charges are generally non-refundable, but we will review a refund request if the renewal is unused and made shortly after (within 7 days).

Cancellation takes effect immediately and you keep access until the end of the already-paid current term. Cancellation itself does not trigger a separate refund (you retain access for the remaining period).

Email support@merini.com with your account email and order details; we typically process within 3–5 business days. You may also request a refund directly via the link on the receipt sent by our Merchant of Record.

Refunds may be limited in cases of terms violations or repeated/abusive refund requests. Filing a card chargeback before contacting us may result in account suspension — please reach out to us first.